The Internet of Referrals: Online Reviews

The internet is the place where your clients are going to review you and your firm on sites like Yelp and Google– and that is where they will direct their friends and family members to learn more about your firm.

What does it mean to be a client-centric law firm?

Customer-centricity is less about making sure that every client that works with your firm likes you. It is more about designing your firm and your firm’s operations so that the client’s needs are central.

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