Strike the Right Balance Communicating with Clients
December 7, 2018
Attorneys who implement formal feedback programs find one of the greatest benefits to be “ascertaining the level of client satisfaction…
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Communication is key to client retention and growth
November 30, 2018
Attorneys who implement formal feedback programs find one of the greatest benefits to be “ascertaining the level of client satisfaction…
Are your clients happy? Are you sure about that?
November 12, 2018
Attorneys who implement formal feedback programs find one of the greatest benefits to be “ascertaining the level of client satisfaction…
The Internet of Referrals: Online Reviews
November 5, 2018
The internet is the place where your clients are going to review you and your firm on sites like Yelp and Google– and that is where they will direct their friends and family members to learn more about your firm.
Converting Short-Term Customers into Life-Long Clients
October 29, 2018
Go the extra mile. Demonstrate that a client’s relationship with you is worth more than the legal work you perform.
What does it mean to be a client-centric law firm?
October 24, 2018
Customer-centricity is less about making sure that every client that works with your firm likes you. It is more about designing your firm and your firm’s operations so that the client’s needs are central.
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