3 Ways To Measure Client Happiness

When your clients are happy, they can be your firm’s most prominent ambassadors, so making it easy for clients to leave you reviews is in your firm’s best interest.

10 Technology Tips that Will Make Your Job Easier

Technology is designed to save us time, optimize our work hours and increase our efficiencies. For many lawyers, trusting technology can be intimidating.

The Two Key Ways to Build Trust With Your Client

Attorneys who implement formal feedback programs find one of the greatest benefits to be “ascertaining the level of client satisfaction…

Strike the Right Balance Communicating with Clients

Attorneys who implement formal feedback programs find one of the greatest benefits to be “ascertaining the level of client satisfaction…

Communication is key to client retention and growth

With one of the biggest client complaints being “broken promises and unmet expectations,” it seems that implementing a system to garner client feedback is not only fairly simple, but also savvy.

Are your clients happy? Are you sure about that?

There has never been a time in our history where it has been so easy to solicit or receive immediate input and feedback on, well, just about everything.

The Internet of Referrals: Online Reviews

The internet is the place where your clients are going to review you and your firm on sites like Yelp and Google– and that is where they will direct their friends and family members to learn more about your firm.

Converting Short-Term Customers into Life-Long Clients

Go the extra mile. Demonstrate that a client’s relationship with you is worth more than the legal work you perform.

What does it mean to be a client-centric law firm?

Customer-centricity is less about making sure that every client that works with your firm likes you. It is more about designing your firm and your firm’s operations so that the client’s needs are central.

Keeping Hackers Away from Your Firm: Cybersecurity Basics

Here are some cybersecurity basics that may help protect you and your clients from cyber attacks and data breaches; stronger passwords, encryptions, and Virtual Private Networks (VPN).

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