Top 3 Things Clients Want from Their Lawyer

there is adequate data available to show us what it is that clients really want from their lawyers, and it is incumbent upon us, as attorneys, to make sure that we are providing what’s needed to not only win their case, but also to win their trust.

3 Ways To Measure Client Happiness

When your clients are happy, they can be your firm’s most prominent ambassadors, so making it easy for clients to leave you reviews is in your firm’s best interest.

10 Technology Tips that Will Make Your Job Easier

Technology is designed to save us time, optimize our work hours and increase our efficiencies. For many lawyers, trusting technology can be intimidating.

The Two Key Ways to Build Trust With Your Client

Attorneys who implement formal feedback programs find one of the greatest benefits to be “ascertaining the level of client satisfaction…

Strike the Right Balance Communicating with Clients

Attorneys who implement formal feedback programs find one of the greatest benefits to be “ascertaining the level of client satisfaction…

Communication is key to client retention and growth

With one of the biggest client complaints being “broken promises and unmet expectations,” it seems that implementing a system to garner client feedback is not only fairly simple, but also savvy.

Are your clients happy? Are you sure about that?

There has never been a time in our history where it has been so easy to solicit or receive immediate input and feedback on, well, just about everything.