4.7 • 51+ Ratings
Law Firm Staff
Law Firm Staff
4.9 • 40,000+ Ratings
Law Firm Clients
Law Firm Clients
Turn Client Experience Into a Stellar Competitive Advantage
Modern legal clients expect more than check-ins. Deliver 24/7 access to updates, real-time clarity, and a seamless mobile-first experience that builds trust and drives loyalty. Client-centric by design. Measured by results.
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Convert Client Satisfaction Into Measurable Revenue
Turn every client touchpoint into a moment of confidence while measuring, analyzing, and refining the experience along the way.
Problem You Might Be Facing
The Experience Gap
Today’s modern clients expect Uber-like transparency and Amazon-level service but get traditional communication channels. Poor experiences lead to complaints, negative reviews, and lost referrals.
Our Solution
No More Missed Updates, Angry Calls, or Lost Reviews
Case Status helps modern firms turn the idea of client-centricity into an operational reality—with a branded mobile app, self-service case information, and built-in feedback tools. From fewer complaints to more reviews, client satisfaction becomes a metric you can measure and monetize.
Hoe We Have Helped
Your Competitive Advantage
A platform that combines client communication with sentiment analysis and automated review prompts, ensuring no positive experience goes unutilized. Gather feedback and turn happy clients into your best marketing channel.
When you fall behind on expectations, clients feel frustrated, unimportant, or in the dark.
Constant Interruptions
“What’s going on with my case?” turns into daily calls and emails, draining your team’s focus.
Broken Trust
When clients don’t feel informed, trust breaks—and reviews suffer.
Wasted Hours
Your team spends hours answering repetitive questions instead of advancing cases.
Missed To-Dos
Important to-dos get missed because clients aren’t staying on task.
Excluded Clients
Non-English speaking clients feel excluded, increasing risk and frustration.
Turn Communication Chaos Into Client Confidence
Equip your firm with tools that transform client experience into a growth engine.
Their Case in an App
Give your clients a modern mobile app that reflects your professionalism. With 4.9 stars and 40k+ reviews, it’s the experience today’s clients want—secure, accessible, and always on-brand.
Always Updated
Automated updates help clients feel in control and informed, reducing anxiety and eliminating unnecessary calls, emails, and texts. Trust is built and clients move from feeling vulnerable to powerful.
Checklists, Documents & Appointments
Checklists, document uploads, appointments, signatures—your clients know exactly what to do and when to do it, which is exactly how they work with Uber and Amazon.
Their Case, Their Language
Clients get all messages and in App experience in their preferred language to make them feel more at ease and at home. You will tap into whole communities that were not served before.
Show Them You Care
All consumers want to give feedback. You will automatically capture feedback throughout the client journey allowing you to respond to low scores with playbook-based actions and turn quiet satisfaction into 5-star reviews.
Videos Messages
Trust is built on a personal level. Delivering your image and likeness in the App is key. Build your brand and automate short, personalized videos to reassure clients and put a face to your firm. Let them respond by video, too— no friction.
Managing Partners & Attorneys
Ensure every client interaction reflects your firm’s brand standards without requiring constant oversight. By keeping clients on track with their tasks, you reduce time-on-desk and increase overall case value, while video messaging lets you embed your face and voice throughout the client journey to build stronger connections.
Law Firm Operations & IT Leaders
Easily monitor satisfaction across clients, staff, and offices while identifying performance gaps to coach and support your team with data-driven insights. Streamlined communication helps eliminate bottlenecks, enabling your firm to deliver consistent, scalable, and high-quality service.
Paralegals & Case Workers
Spend more time focusing on legal work and case strategy rather than chasing updates. Gain visibility into client activity to take timely action and keep cases moving forward, while proactive updates— even when there’s “no update”—help maintain trust and prevent communication breakdowns.
For Marketing Leaders
Maximize marketing efficiency by eliminating wasted ad spend on clients already trying to reach you. Capture more positive reviews to strengthen your Google rating and SEO, and generate higher referral volumes with automated satisfaction-based requests that keep growth compounding.
Proven Results: Elevate Your Firm’s Client Experience and Satisfaction
Our clients have reported significant improvements in satisfaction and engagement. Experience a 4.9-star app rating that reflects our commitment to excellence.
$
192
K
Saved by identifying churn risk before it hit
8
x
Growth in 5-star reviews (Pond Lehocky Giordano)
70
+
Net Promoter Score (NPS) (up from the 30s) — a world-class leap. (Blade Thompson Law)
83%
Reduction in client escalations with proactive, real-time alerts. (Connecticut Trial Firm)
Calculate Your Firms True ROI In Seconds
Stop guessing your margins and start knowing your true growth potential by identifying bottlenecks, hidden costs, and revenue drivers instantly. Turn client satisfaction and case velocity into real numbers you can act on.
See our client experience in action
Explore how our platform enhances client interactions. Watch our demo to see real-time updates and feedback mechanisms that keep clients informed and engaged.
Take Your Client Experience Further
Discover how CaseStatus can transform your client interactions and boost satisfaction effortlessly.