August 2024 Case Status Product Update

Hello August!

We're thrilled to present our August 2024 Case Status Product update, but before we jump in, let's take a look at some upcoming events and past events:

• The Success Era, Achieving Operational Excellence with Best Era and Case Status: Join us for an exclusive webinar on Tuesday, August 27th at 1 PM EST. Case Status, along with our newest certified expert Best Era, will guide you through the key steps to building a successful law firm. Register now.

• Mastering Creative Staffing Solutions: Listen in as Case Status, along with Acting Executives, Lawfecta, Get Staffed Up, and CaptureNow held a roundtable discussion where these top legal staffing experts shared their insights on composing the ultimate team including everything from fractional CEOs to virtual receptionists. Catch it on-demand here.

• Quarterly Client Engagement Innovation Webinar Series: Watch our latest webinar on-demand and get up to speed on the newest enhancements to Case Status, as well as, hear from one of our clients and certified experts. Access it on-demand here.

And don't forget all your other great resources:

• Current and Past events

  • Access a mix of thought leadership, integration partners, and customer webinars here.

• Case Status University

  • Check out free training videos and value-add options here.

• Summer Referral Program

  • Know another firm that could benefit from Case Status? Submit their details and if they turn into a Case Status customer, we will give you $500. Check out the program here. 

Lastly, meet our Customer Success Manager, Charlotte Putlz. Watch the video below to see why we take pride not only in our technology but also in the incredible people behind it. Discover what makes our Customer Success team stand out and why law firms love working with Case Status.

Now, here is your August 2024 Case Status Product Update:

This Month's Updates:

We are excited to announce significant updates to our Case Status for Google Chrome Extension, designed to enhance communication and engagement for law firms with their clients.

New Features:

Embedded Videos: You can now embed videos directly into the stage descriptions provided to clients. This new feature empowers your team to produce impactful videos that clearly explain each stage and step of a case. Clients can conveniently view these videos within our mobile or web app, boosting their comprehension and engagement with their legal matters. Watch the video below to learn more and see it in action.

Translation Expansion for Mobile: We now support clients translating content on their own. When clients log into the app, they can select their language from the language selector and instantly translate any content they need. This includes everything from checklist items, stage descriptions, and process tabs to messages—whether automated or sent by you. Even the "My Teams" tab, including attorney bios, can be translated. This powerful feature gives your multilingual clients greater control and ensures clear communication across your caseload.

Sneak Peek: What we're working on this month (August)

Email Notification for Individual Messages: We’re excited to announce a new feature that will enhance how you stay updated with client communications. Soon, you’ll be able to configure email notifications to receive alerts every time you get an inbound message from a client. Additionally, this feature will notify you when a client provides NPS feedback or logs treatment updates for their legal case. Stay tuned for more details on how to set up and customize these notifications to fit your needs!