Automatically Track Client Satisfaction
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Transformative Law Firms that use Case Status see Results
Are You a Hero or a Zero?
Stop guessing—know exactly how your client feels at every stage.
You can only manage what you measure, yet half of firms never track client satisfaction, and the other half ask just once—at the end, when it's too late to make a difference. With Case Status, you'll always know where you stand and can automate the right response to boost satisfaction in real-time.
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Always Know How Your Clients Are Feeling
With Case Status, every case is divided into key stages, and as a client's matter progresses, they provide feedback at each stage. This continuous feedback loop allows your firm to monitor and track client satisfaction throughout the entire case, ensuring you're always aware of how clients feel and can take action when needed.
Make a Lasting Impression
Spot unhappy clients early in the process and take action before it’s too late. By identifying dissatisfied clients upfront, you can prioritize engagement and give your team the insights they need to focus on the clients who need the most attention—ensuring stronger relationships and better outcomes.
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Maximize Client Reviews and Referrals
Track client satisfaction to quickly identify your biggest advocates. Case Status makes it easy for satisfied clients to leave glowing reviews and provide referrals directly within the platform, helping your firm build a strong reputation and grow effortlessly.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a widely-used tool across industries that measures a customer’s likelihood to recommend a company’s product or service to others. It’s calculated by asking one simple question: “On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or colleague?” Based on their response, customers are classified into three groups: detractors, passives, and promoters.
Discover how to expand your firm's reach and amplify its impact to the fullest.
“We are a client-first law firm and we seek to serve the whole needs of our clients, legal and emotional. Employment legal matters can leave a client feeling powerless and hopeless. Of course a great legal outcome is sought by all. But having an advocate and a champion throughout the process is just as important. Case Status allows us to scale this core belief and measure it before during and after the matter because we meet the client where they expect us. We empower the client through information and transparency and make our team easy to connect with. Case Status not only helps us to scale, but it helps us to show our humanity at every step!”
“We tried another solution that claimed to do what Case Status does. Unfortunately, those claims are without substance… basically SMS texts to clients telling them they had a message in the browser portal. We were left with more calls & emails from clients asking for their link. With Case Status’ 5-star app, our clients know exactly where to get the info they need. And our staff have everything they need to get this detailed info back into Smart Advocate. Since moving to Case Status we are finally seeing the results we expect.”
“We are a client-centered & results oriented, full-service law firm and Case Status has helped us to modernize this approach to make it more scalable. Case Status is our 5-star client engagement app which allows us to meet our clients where they are: on the go.”
"Case Status is common sense for any law firm that needs to regularly communicate with their clients. We tell our clients to wear their seatbelt, right? everybody knows that's common sense. So think of Case Status like a seatbelt. It'll protect you. It'll keep you safe, and it'll get you where you're going in one piece."
Law Firm Check-Engine LightTM
“...very strong and well organized. They even have an app the tracks your case live so you know exactly how your case is proceeding.”
“...has a client portal used for communication and if I sent a message, I never went 24 hours without a response from someone on the team.”
“I could always reach a representative of the firm through the Case Status app that gave me a detailed progress and where I could look at the entire process on my case right from my phone.”
Why choose Case Status?
