Legal Innovator Driving Growth & Decreasing Overhead
Pond Lehocky transformed the way they engage with clients to drive outstanding customer satisfaction while at the same time delivering operational efficiencies and excellence.
The Situation
Pond Lehocky Giordano has always been grounded in providing client-centric legal services with the best experience and outcomes, but they also know their clients are consumers and understood the evolution of consumer behavior in other industries. Emails and phone calls were no longer the channel to turn clients into raving fans. The time was now to find a solution to stay true to their core mission. The Case Status platform is driving the best client experience.
The Result
In just 30 days after joining Case Status, Pond Lehocky began using the platform to communicate with clients, leading to an immediate reduction in inbound phone calls from clients seeking case updates. Thanks to the integration with Litify, Pond Lehocky experienced a 90% decrease in client emails, as messages are now stored centrally in Litify. With improved communications, Pond Lehocky started using automated NPS surveys to measure client satisfaction, which led to quickly resolving issues and significantly boosting their 5-star Google reviews by 800% in a few months. Pond Lehocky highlights that incorporating technology like Case Status can reduce overhead and help bring in more cases.
The Situation
Pond Lehocky Giordano has always been grounded in providing client-centric legal services with the best experience and outcomes, but they also know their clients are consumers and understood the evolution of consumer behavior in other industries. Emails and phone calls were no longer the channel to turn clients into raving fans. The time was now to find a solution to stay true to their core mission. The Case Status platform is driving the best client experience.
The Result
In just 30 days after joining Case Status, Pond Lehocky began using the platform to communicate with clients, leading to an immediate reduction in inbound phone calls from clients seeking case updates. Thanks to the integration with Litify, Pond Lehocky experienced a 90% decrease in client emails, as messages are now stored centrally in Litify. With improved communications, Pond Lehocky started using automated NPS surveys to measure client satisfaction, which led to quickly resolving issues and significantly boosting their 5-star Google reviews by 800% in a few months. Pond Lehocky highlights that incorporating technology like Case Status can reduce overhead and help bring in more cases.
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"The implementation process was surprisingly quick. Despite the sophistication of our systems and processes, implementation only took a few weeks."