Unlock Litify Success: Discover How Happy Clients Strengthen Law Firms
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Meet Our Esteemed Panelists:
Brian grew up in Yorkville, Illinois. As a kid, his parents told him he should be a lawyer because he always had a clever retort to their instructions. Turns out, it was sound advice! Brian graduated from the Loyola University New Orleans College of Law and has practiced in New Orleans ever since. Brian is licensed to practice in all Louisiana State Courts and in Federal Court for the Eastern District of Louisiana. As a Super Lawyers nominee, Brian has dedicated his career to helping New Orleans citizens recover from life-changing accidents. He has tried cases before both judges and juries and focuses exclusively on personal injury cases.
Paul specializes in bringing new and disruptive technology and SaaS solutions to market, refining solutions to provide more value to customers. He is passionate about technology: helping businesses like law firms run better while at the same time delighting the consumers they serve. Paul has more than 25 years experience as a technology leader helping businesses and organizations grow through outstanding engagement with consumer-clients. Paul holds a BS in Engineering and Material Science from Duke University and a Masters in Business from The Citadel.
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The founder and Chief Executive Officer of Micronetbd Inc, Mr. George Ayub is a seasoned MarTech and Salesforce Development Director with over 15 years of experience, he has a passion for solving complex business problems through innovation and creativity. Mr. Ayub holds a degree in Computer Engineering from Pitt. His ability to think outside the box allows him to leverage technology in ways that have streamlined business processes and increased client revenue. He is not just a developer, but a problem solver who excels in project management and has a track record of successfully leading cross-functional teams.
Jose helps attorneys and staff members bridge the gap between technology and real-world business needs. With a deep understanding of the legal industry, client engagement, and legal practice operations, Jose works closely with clients to design and implement tailored solutions that drive efficiency and growth. Jose’s expertise lies in delivering tailored solutions to law firms seeking operational optimization, while continuously seeking avenues to refine internal processes within legal practices.
About this event
Improve Profitability with Repeatable Client Processes
Hosted by Micronetbd + Case Status with Special Guest: Brian Page from Trust Guss Injury Lawyers
When your clients interact with your law firm do they feel like they have been invited to a dinner party? Is your “house” clean with wonderful food, drink & music, and an overall memorable experience? Or do they show up, unannounced at your front door, only to find you unprepared for their visit: pajamas, messy house, messy hair, no food, no beverage, just standing in the doorway letting all the warm air out as they tell you why they dropped by unannounced? The metaphor is real.
Hospitality is the name of the game when it comes to running a successful law firm - your clients’ perception is your reality!
There is a reason why every industry from hospitality to healthcare is obsessed with driving up client satisfaction. Hospitality pays off. The client satisfaction money trail always points to the truth that happy clients drive better business outcomes (and less wasteful spending). The legal sector, as a whole, is behind the curve by NOT delighting clients with the metaphorical dinner party. If you aren’t focusing on your clients’ experience.
In this session, we will take a deep dive into how to:
- Deliver a modern, 5-star experience that every consumer client demands
- Make the process simple and integrated with the Litify staff console
- Automatically measure & manage client satisfaction
- Run playbooks that give every firm a positive ROI
- Turn every client into a raving fan that drives growth for the firm
We will also showcase where you are losing valuable revenue or driving up costs, like:
- Time cost of employees reacting to clients asking basic questions
- Cost of old technologies that don’t simplify communications
- Low Case Value and Velocity chasing down client dependencies
- Cost of a bad review on Google Business
- Cost of having your clients click on expensive Google PPC ads to get in touch
- Wasteful marketing budgets that don’t focus on how the real hiring decision is made
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