Know how your clients really feel before it’s too late.

Your relationship with clients is based on their feelings, not always legal outcomes. Know how your clients feel before the bad review, before the lost referral, before it's too late. Track Client Sentiment powered by Client Intelligence to analyze feelings in real-time so you can protect your reputation and grow through trust.

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Case status dashboard showing urgent cases with priority flags and an NPS score prediction graph trending toward Promoter.
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We Read the Signals. You Take Action. It's That Simple.

Automated Surveys Capture Pivotal Moments

With surveys sent out at important intervals, feelings become data. Case Status sends net promoter score (NPS) surveys to track the health of each client relationship and how the firm is performing. Client satisfaction (CST) surveys at major milestones provide operational feedback on a specific experience along the journey.

Predict Sentiment in Real Time

Predictive NPS uses AI to automatically scan every client message and activity for sentiment signals (tone, frequency, engagement patterns). This supplements the survey scores with insights that could get overlooked in other cases.

Intervene Before Issues Escalate

If a client gives a low score or the predictive NPS flags the conditions for a low score, staff will be alerted. This way, they can intervene immediately and turn the experience around before it worsens.

Mobilize Happy Clients as Advocates

Happy Clients are mobilized immediately with automated requests to leave a review, provide a direct referral or record a video testimonial.

Protect Your Reputation Without Asking a Single Question

Real-Time AI Sentiment Analysis

Continuous monitoring of all client communications analyzing tone, language patterns, and engagement behavior throughout the case lifecycle.
Chat message from Camila Garcia on Wednesday, Nov 6 at 3:00 PM saying thanks for the update and 5 star service, with predictive client sentiment rated 5 out of 5.

Individual Client Risk Flags

AI also looks at the meta data, tasks completed or not completed by the client to determine how engaged they are in the overall process.
List of names with case numbers and colored flags indicating status, including Kelly Kapoor, Kevin Malone, Creed Bratton, Michael Scott with warning icon, Jim Halpert with warning icon, and Shane Smith.

Firm-Wide NPS Dashboard

Aggregated satisfaction metrics, NPS trend tracking, performance benchmarking by practice area/attorney
NPS Prediction graph trending upwards towards Promoter with explanatory text on client communication.

Proactive Intervention Alerts

Used by Triage to provide Staff with intelligent notifications with recommended actions, priority rankings for highest-risk clients
User interface showing active cases tab with two cases: Kelly Kapoor scheduling follow-up call, and Kevin Malone requesting medical records, each with resolve buttons.

Seamless Case Status Integration

Works within existing platform alongside messaging and case management
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Know Client Sentiment Across Your Entire Practice

Client messaging and portal activity monitoring
Case milestone tracking to correlate satisfaction with case progress
Staff performance insights showing which team members maintain highest client satisfaction
Reporting tools that combine operational metrics with satisfaction data
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User interface showing case status with open and active status, stage selection highlighting Stage 3: Attorney Review, and a popup for Predictive Client Sentiment indicating Case ID 00396 for client Camila Garcia as Promoter.

Legal NPS Predictive Software FAQs

How accurate is Predictive NPS at identifying at-risk clients?

Because it relies on first-party real-time data, Predictive NPS is very accurate. Predictive NPS analyzes engagement data, message sentiment, and client behavior trends to flag early signs of dissatisfaction.

It relies on continuous outputs over periodic surveys, allowing firms to detect issues before they escalate.

Do clients know their communications are being analyzed for sentiment?

Yes. Predictive NPS is built with full transparency and client consent through the Case Status platform. The system only analyzes communication patterns and tone within secure, encrypted channels to improve service quality and client care.

Can I see why a client was flagged as at-risk?

Yes. Predictive NPS is built with full transparency and client consent through the Case Status platform. The system only analyzes communication patterns and tone within secure, encrypted channels to improve service quality and client care.

How does Predictive NPS handle clients who are naturally less communicative?

The system distinguishes between silence that signals disengagement and clients who simply prefer limited interaction. It cross-references communication frequency with case progress and sentiment data.

Can I track NPS improvements over time to measure our client experience efforts?

Absolutely. Predictive NPS automatically tracks firm-wide and individual-case sentiment trends, surfacing measurable improvements over time. This allows firms to directly tie client-experience initiatives to higher retention and referral rates.

Stop Guessing. Start Knowing.

Transform satisfied clients into powerful advocates for your firm with automated review and referral requests.
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