Introducing the 2024 Case Status Excellence in Client Satisfaction Awards

Client satisfaction is central to successful legal practices, and at Case Status, we believe in recognizing law firms that excel in this area. We are pleased to announce the launch of the 2024 Case Status Excellence in Client Satisfaction Awards, designed to honor firms that have demonstrated a commitment to providing exceptional client experiences.

About the Excellence in Client Satisfaction Awards

The awards will be given to law firms that have achieved high levels of client satisfaction over the past year, as measured by the Net Promoter Score (NPS) on the Case Status platform. The NPS is a widely recognized standard for evaluating client loyalty and satisfaction, and firms with high scores stand out for their client engagement.

What is Net Promoter Score (NPS)?

The NPS methodology was developed to help businesses measure customer satisfaction and is now used in various industries, including legal services. It calculates a firm’s score by subtracting the percentage of clients who are "detractors" (those who rate their experience at 6 or below) from the percentage of "promoters" (those who rate their experience a 9 or 10), producing a score between -100 and +100.

In the legal industry, NPS scores typically range between 20 and 40. Firms using Case Status, however, often score well above this industry average, with many achieving scores of 60 or higher.

Why This Award Matters

The Excellence in Client Satisfaction Award highlights firms that are focused on maintaining strong relationships with their clients. High client satisfaction can provide multiple benefits:

• Enhanced Reputation: Satisfied clients can help bolster a firm’s reputation, which may lead to increased referrals.
• Client Retention: Happy clients are more likely to return for future services.
• Competitive Advantage: Firms that exceed industry standards in client satisfaction have the opportunity to stand out in a competitive marketplace.

Award Criteria

To be eligible for the 2024 Excellence in Client Satisfaction Award, law firms must meet the following criteria:

1. Be active users of the Case Status platform.
2. Have invited their full active client base to the platform.
3. Maintain an average NPS score of 60 or higher over the past 12 months.

Next Steps

Emails will be sent to firms that qualify for this recognition, providing more information about the award and how to share the news. If your firm didn’t make the list this year, there’s always the opportunity to aim for the award in the future. Case Status provides tools to help firms improve client engagement and satisfaction, allowing all firms to work towards this achievement.