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The Results of Transformative Law Firms That Use Case Status
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Is Your Marketing Effort Spray & Pray?
Your marketing & intake strategy should be anchored on how clients make the hiring decision. Case Status firms have the tools to automatically nurture both reviews & referrals.
Happy Clients: Your Key to Growth
Stay Front of Mind
When clients have a firm branded app on their phones, they are constantly seeing your branding. Utilize mass messaging functionality to send out videos and blog content from your firm. Automate happy birthday and happy holidays messages to add that extra touch.
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Identify Happy Clients
Throughout the case, clients are asked how likely they are to refer your firm to a friend or colleague. This satisfaction tracking is called NPS. Clients are required to give a score, giving your firm full visibility into the happiness of your customers.
Increase Reviews & Referrals
When you know which clients are satisfied, you take the guesswork out of who to ask for a review or referral. Case Status helps firms identify happy clients 95% more effectively, and increases client satisfaction by over 30%.
Case Status Time Calculator
Learn how to maximize the reach and impact of the firm
"Case Status is common sense for any law firm that needs to regularly communicate with their clients. We tell our clients to wear their seatbelt, right? everybody knows that's common sense. So think of Case Status like a seatbelt. It'll protect you. It'll keep you safe, and it'll get you where you're going in one piece."
“We have attorneys, hearing representatives & staff throughout the state, so I don't get to see their interactions with clients every single day. Using the firm insights tab, I actually have a separate screen with information always up so that I can see what our clients think about their interactions with each one of our staff members on a updated real time basis.”
“Case Status allows us to tell our clients, 'All of the questions you can ever think of are going to be answered in this App. The firm can answer them for you as well, just message us.' That's when the client knows they are with the right law firm. And that trust and confidence carries all the way through to the trial."
Do 3 Things: Delight, Measure, Ask
Frequently Asked Questions
Yes, when a group of clients was surveyed, over 75% stated that reviews and referrals were the primary way they decided which law firm to pick. Century Park Law increased their Google Reviews from 86 to 239 in 7 months, with each review being a 5-star review. Blade Injury law is a sole practitioner who gained 104 reviews in 12-months, with each being a 5-star review.
Yes, over 70% of our customers are plaintiffs firms in the US and Canada. Some of our biggest users are low-income, only speak Spanish, or elderly. We survey large law firms such as Richard Harris Law in Las Vegas.
Throughout the case, clients are asked how likely they are to refer your firm to a friend or colleague. This satisfaction tracking is called NPS. Clients are required to give a score, giving your firm full visibility into the happiness of your customers. When you know who is satisfied, you know who to ask for a review. When you know who is unsatisfied, you know which clients to spend more time with.
Why choose Case Status?
Browse Events
Step into the future of client communications for firms using Smokeball or considering moving to Smokeball. In this webinar, you'll: Learn more about changing consumer trends (like the 5 hours a day they spend on their smartphones, the almost 100% of that time spent in apps of their favorite brands, and their number 1 complaint of their legal services team) See how your firm can take advantage of these changes. Leave with actionable takeaways you can use to boost client satisfaction and help reduce occurrences of the number one client question “What’s the status of my case?” Joining us for this event will be leadership from Smokeball & Case Status discussing the partnership at a high level. We will also explore a demo of the two solutions running together and some of the awesome use cases. Also, hear from Gibson Family Law, a law firm that was part of our integration testing. Hear first hand about the favorable impact and outcomes.
Join Clixsy & Case Status, featuring special guest Mike Morse from The Mike Morse Law Firm. for rapid-fire, actionable content that will kickstart your LSA performance in as little as a few days or weeks.
Casey AI Makes Client Engagement Simple. Get Your Data Working for You with the first & only Legal Client AI dedicated to the Client Experience. Join us for an insightful live event where we unveil the power of Casey AI, the pioneering legal client artificial intelligence engine. This isn't just another advancement; it's a significant shift in how you interact with your clients.